Job Overview
Saudi Telecom Company (STC) is seeking a highly skilled Service Delivery Manager to join our dynamic team in Sakaka, Al Jouf. As a pivotal role within our telecommunications network, you will be responsible for ensuring the seamless delivery of high-quality services to our valued customers in this rapidly developing region. This position is a unique opportunity to contribute directly to the digital transformation of Sakaka, aligning with the broader objectives of Vision 2030 to connect communities and enable economic growth. Your expertise will be crucial in maintaining STC’s reputation for excellence and reliability in the Northern Saudi market.
In this part-time role, you will serve as the bridge between our technical teams and our customers, ensuring that service level agreements are met and exceeded. You will be the guardian of network performance, proactively identifying and resolving issues before they impact the user experience. This position is ideal for a professional who thrives in a challenging environment and is passionate about leveraging technology to improve lives. Working in Sakaka offers a unique chance to be at the forefront of digital inclusion, bringing world-class connectivity to one of Saudi Arabia’s historic and culturally rich cities.
Key Responsibilities
- Monitor and manage the performance of 4G and 5G networks in the Sakaka region, conducting RF optimization to ensure maximum coverage, capacity, and quality for our customers.
- Oversee the Network Operations Center (NOC) activities, ensuring prompt detection, diagnosis, and resolution of network faults and service interruptions.
- Manage and coordinate Microwave Transmission and Fiber Optic infrastructure projects, including supervision of splicing activities to maintain network integrity and capacity.
- Act as the primary technical point of contact for enterprise and high-value consumer customers, providing expert support and ensuring service continuity.
- Implement and maintain Cisco IOS configurations on network equipment to ensure security, efficiency, and compliance with STC’s technical standards.
- Prepare and deliver comprehensive performance reports to senior management, including analysis of key performance indicators (KPIs) and recommendations for improvement.
- Coordinate with cross-functional teams, including Field Operations, Core Engineering, and Customer Support, to deliver integrated solutions.
Requirements and Qualifications
- A Bachelor’s degree in Telecommunications Engineering, Computer Science, or a related technical field from a recognized institution.
- A minimum of 5 years of experience in telecommunications, with at least 2 years in a service delivery or network management role.
- Proven expertise in 4G/5G Radio Frequency (RF) optimization techniques and tools, with hands-on experience in field optimization.
- Deep technical knowledge of Microwave Transmission systems, including planning, implementation, and troubleshooting.
- Certification in Fiber Optic Splicing and testing, with practical experience in fusion splicing and OTDR testing.
- Strong proficiency in Cisco IOS, including configuration, troubleshooting, and security best practices for network devices.
- Fluency in both Arabic and English is essential, with excellent written and verbal communication skills for customer interaction and reporting.
- Valid Saudi driving license is preferred for occasional site visits and customer meetings within the region.
What We Offer
- Comprehensive health insurance coverage for you and your eligible dependents, ensuring peace of mind and access to quality healthcare facilities across the Kingdom.
- A competitive performance bonus structure that rewards your contributions to network excellence and customer satisfaction, directly linking your efforts to tangible rewards.
- End-of-service benefits as per Saudi labor law, providing financial security and recognition of your service to the company.
- A dedicated annual training budget to support your professional development, with access to STC’s extensive learning resources and opportunities to acquire new certifications.
- An annual air ticket to your home country of origin, facilitating connections with family and loved ones while you build your career with us.
About Saudi Telecom Company (STC)
Saudi Telecom Company (STC) stands as the Kingdom’s leading telecommunications provider, playing a central role in Saudi Arabia’s digital journey. As a key enabler of Vision 2030, STC is committed to building a digitally connected society that drives innovation, economic diversification, and improved quality of life. With a legacy of excellence and a forward-thinking approach, STC continuously invests in cutting-edge technologies like 5G, fiber optics, and cloud services to empower individuals and businesses across all regions of Saudi Arabia, including the emerging markets of the Northern Province where Sakaka is located.
How to Apply
If you are a motivated professional with the required skills and a passion for service excellence, we encourage you to apply for this unique opportunity to join STC in Sakaka. Please submit your application through the following steps:
- Prepare your most recent CV highlighting your relevant experience and technical qualifications.
- Send your CV to careers@stc.com.sa, ensuring the subject line reads: “Service Delivery Manager Application – Sakaka”.
- Applications must be received within 14 days from the date of this posting. Only shortlisted candidates will be contacted for further steps.
Apply Now
Ready to apply for the Service Delivery Manager position at Saudi Telecom Company (STC)? Click any of the apply buttons below to start your application:
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